The system you’ll use every shift
Charting, vitals, medications and sleep for every resident at Alicia Park, Kirkland and Lake Forest Park — with the review queues, reminders and records that keep the homes running.
Where it lives
care.joyterahomes.com/login
Training runs
Now until 31 August 2026.
Go‑live
1 September 2026.
Practise freely. During training the timing rules are switched off, so you can record a night‑shift sleep chart at 11 in the morning. Nothing you enter now is a real care record.
Our mission, vision and values
Mission
To deliver compassionate, dignified, person‑centered care in a true home environment.
Vision
To be the region’s most trusted home‑based senior care provider, known for excellence and dignity in aging.
Core values
Compassion
We serve with empathy, kindness, and genuine concern for each resident’s wellbeing.
Dignity
We honor the inherent worth of every individual, ensuring respect in all interactions.
Integrity
We uphold honesty, transparency, and ethical conduct in every aspect of care.
Family‑Centered Care
We partner with families to create a supportive, collaborative environment.
Whoever writes it does not approve it
Care records are written by caregivers and signed off by someone else. The system enforces this — it is not a convention people can bend on a busy night.
| Task | Caregiver | Manager / Super user | Provider |
|---|---|---|---|
| Record charts, vitals, updates, sleep | Yes | No | No |
| Approve or send back those records | No | Yes | Yes |
| Ask for extra time after a missed window | Yes | No | No |
| Grant that extra time | No | Yes | Yes |
| See who has not submitted | No | Yes | Yes |
| Raise incidents, groceries, repairs, leave | Yes | Yes | Yes |
| Approve payroll | No | Super user only | Yes |
Managers and providers: you will not see a “New chart” button. That is deliberate, not a fault. If you could write and approve the same record, the review would mean nothing.
Signing in for the first time
- Go to
care.joyterahomes.com/login. - Your username is your email address unless you were told otherwise.
- Use the temporary password you were given. You will be asked to change it immediately.
- Forgotten it later? Use Forgotten your password? — a 6‑digit code is emailed to you and is valid for 10 minutes.
Emails from the system come from no‑reply@joyterahomes.com.
Tell people to check spam on day one and mark it “not spam” once.
Never share a login. Every chart, approval and change is recorded against the account that did it. A shared account makes the record useless and puts the person whose name is on it at risk.
The menu, and why yours is shorter
Everything lives in the left‑hand menu, in three groups. Switch the role at the top of this page and watch the menu below change — that is exactly what happens when different people sign in.
The main area shows whichever menu item you picked. Dimmed items are not available to your role — you will simply not see them.
Care
The daily record: residents, charts, vitals, medications, updates, sleep, late submissions.
Operations
Running the home: groceries, repairs, incidents, leave, invoices, reports.
Administration
Manager and above: analytics, assessments, staff, facilities, payroll.
Your dashboard
This is what you land on after signing in. It changes with your role — switch roles above and watch the numbers and panels change.
Awaiting your review Oldest first — these are holding up the record.
Recent charting Latest entries.
What you record, and when
Five things. Each has a window during the working day — except during training, when they are all open.
| Record | Window once live | What it is |
|---|---|---|
| Behaviour chart | 19:00 – 21:59 | The behaviour checklist for the day |
| Vitals | 08:00 – 09:59 | BP, temperature, pulse, oxygen, pain |
| Sleep pattern | any hour already passed | One reading per hour, 24 hours |
| Update | Thu from 11:00, or Fri before 23:00 | The weekly narrative note |
| Medication | any time | Doses as you give them |
Miss a window once we go live and the form refuses you. That is what Late submissions is for — you ask, a manager approves, and then you can file it.
The sleep grid: tap to cycle
This is the real control. Each square is one hour. Tap a square repeatedly to cycle through the four states, exactly as you will on the day.
Nothing recorded yet — tap a few hours above.
“Out of facility” is new and it matters. Use it when the
resident was not there — hospital, a day out, family visit. It is a real
observation about where they were, and it keeps the sleep averages honest.
Do not use N/A for that.
Is the window open right now?
Set a time and see what you could file at that moment once we are live. Try 08:30, then 14:00, then 20:15.
Remember: none of this applies until 1 September 2026. During training every window reads as open, and the screen says “Training until 31 Aug 2026” so you can tell the difference.
Asking for extra time
Handover ran over. A resident had a fall. The power went out. You missed the window — that happens, and there is a proper route.
- Open Late submissions → Request extra time.
- Tick every resident whose record you could not file.
- Choose the record type and how many minutes you need.
- Give a real reason. A manager reads it.
- They approve — possibly for less time than you asked — and you file.
Only caregivers can raise this request, because only the person who missed the window can say why. Managers approve it; they cannot raise one for themselves.
Incidents, groceries, repairs and leave
Incidents
A fall, an injury, an altercation. Record it as soon as you safely can, name the resident, and be factual. It goes to a manager to review.
Groceries
Raise a shopping list for your home. Managers are emailed straight away and may trim it before approving.
Repairs & supplies
Broken, leaking, run out. Report it here rather than in a group chat where it disappears.
Leave
Request time off and track whether it was approved.
You will hear back on an incident. When a manager assigns it you are told who is looking at it, and when it is closed you are told what was done. Reporting something and never hearing back is how people stop reporting.
The review queue
Your dashboard opens on what is waiting for you, oldest first — because the oldest record is the one holding everything up.
- Open a chart, vitals or update from Awaiting your review.
- Approve it, or send it back with a reason.
- The caregiver is notified either way, and your reason goes with it.
Sending back needs a written reason — the system will not let you do it silently. “Vitals missing” is enough; “redo” is not.
Bulk approve exists, and it is a trap if misused. Use it for a backlog you have already read through, not as a way to clear the queue at the end of a shift.
Who has not submitted
Every list shows what was filed. A resident nobody charted produces no row at all — so a list can never tell you what is missing. This panel starts from the other end.
Tap a name to mark it recorded — watch the count fall.
It sits directly above the list on Charts, Vitals, Updates and Sleep patterns, and takes any date. Green means nobody is outstanding.
Incidents, groceries and the rest
Incidents
Assign to a designated reviewer, add comments, then close with a note describing what was actually done. The caregiver who raised it is told at both steps.
Groceries
Use Edit before approving to cross off what is already in the cupboard. Faster than sending the whole list back, and it is what actually happens.
Invoices & vouchers
Anyone raises one; you approve. On approval it is signed, turned into a PDF and emailed to the providers automatically.
Staff & residents
Add staff, transfer between homes, manage residents. Super users may edit accounts at or below their own level.
Oversight without the paperwork
You do not chart and you do not chase. You sign off the things that commit the business, and you can see everything.
Approved documents, by email
Every approved invoice, requisition and payment voucher arrives as a PDF, carrying the approver’s name, their role and a signature reference.
Payroll sign‑off
A manager logs the hours, a super user checks them, and you approve. Sending a run back clears the check so it cannot slip through.
Analytics
Behaviour trends, out‑of‑range vitals, sleep patterns and the approval backlog across all three homes.
Licences
Renewal reminders at 90, 30 and 7 days — in the app, and by email.
Add a personal email to your staff record and approved documents are copied there as well as to your work address. Most providers read the personal one.
Five questions before you go live
Pick an answer. The deck tells you why, not just whether.
The short version
Everyone
- Sign in at
care.joyterahomes.com/login - Never share an account
- Mail comes from
no‑reply@joyterahomes.com - Training until 31 Aug; live 1 Sept 2026
Caregivers
- Charts 19:00–21:59, vitals 08:00–09:59
- Sleep: S / A / O / N/A — O means out of facility
- Missed a window? Request extra time with a real reason
- Report incidents the same shift
Managers
- Clear the review queue oldest‑first
- Check who has not submitted before the shift ends
- Send back with a reason that helps
- Trim grocery lists rather than rejecting them
Providers
- Approved documents arrive by email as PDFs
- You are the final payroll sign‑off
- Add a personal email to your record
- Licence reminders at 90 / 30 / 7 days
Stuck on the day? no‑reply@joyterahomes.com · (425) 737‑5697